Frequently asked questions
In the event of cancellation, the client will not be entitled to any refund of the amount paid to confirm the booking (the prepayment).
In the event of cancellations or modifications made with less than 15 days prior to the date of arrival, the amount paid in rent shall not be reimbursed.
If you would like to make a cancellation or to change your reservation, please send an email to email@example.com. Alternatively you can call us at (+34) 933 041 860. Our office hours are from 9.30 AM to 6.30 PM CET, Monday through Friday.
Possible refunds will be made according to the specific terms and conditions of each apartment or failing that, according to the general terms and conditions valid for bookings made directly with Aspasios Apartments.
Yes, you can make a reservation by phone by calling (+34) 933 041 860. Our customer service staff will be able to help you find the rental apartment that best suits your needs. Please note that our office hours are from 9.30 AM to 6.30 PM CET, Monday through Friday.
If you send an email to: firstname.lastname@example.org, we will email you back or call you to answer your questions and help you with your booking.
Never send any credit card information by email.
To book an apartment, payment is made online or by bank transfer.
To confirm the reservation, the client must make a prepayment for the amount equivalent to the agency fees. This can be made by credit card, PayPal or bank transfer. The reservation will be confirmed when the prepayment has been made.
- Outstanding balance
The client must make the full payment with a minimum of 15 days before arrival at the apartment. The total paid will cover the first month’s rent and utilities, security deposit and final cleaning. This payment can be made upon signing the contract. The payment of the second and subsequent monthly payments must be made before the 5th of each month.
- Check-in and check-out at the usual times (please see our Terms and Conditions)
- Agency fee for the service
- Cleaning (for details please see the apartment description)
- Additional services
- Check-in and check-out outside normal hours (please see our Terms and Conditions)
- Consumption of electricity, gas, water and Internet.
Security is very important to us. At Aspasios we believe that security and privacy are essential elements of the trust between you and us. In Aspasios we work with Thawte and secure banking systems to guarantee the safest possible payments.
The apartment will be perfectly clean on the day of your arrival. For longer stays (over 32 days) there is no weekly cleaning included, but extra cleaning services can be arranged upon request.
Before your arrival, we will ask you to confirm your arrival time and eventual flight or train details.
When arriving in Barcelona, please call our check-in staff (you will find the phone number in the confirmation email).
We will meet you at the apartment. hand-over the keys and answer all your practical questions.
Upon arrival in Barcelona, please call our check-in staff (you will find the phone number in the confirmation email) and we will meet you at the apartment. During the check-in process we will hand-over the keys and answer all your practical questions.
The keys should be returned to the Aspasios staff member who comes to assist you with the check-out process in your apartment.
Check-in: you can check into our apartments from 3 PM. If you would like to check into the apartment before the scheduled time, please let us know so that we can arrange an early check-in if possible.
Check-out: the apartments must be vacated at 11 AM at the latest. If you would like to leave the apartment between 11 AM and 6 PM, please let us know so that we can organize this, if possible.
Outside this time schedule check-ins and -outs can be arranged upon request on abour-our-apartments of a small extra fee.
During office hours (9 AM to 7 PM CET from Monday to Friday) our Customer Service department will be happy to assist you at 93 304 14 48 and in our office at Ronda de Sant Pere, 39, 3º 2ª, 08010 Barcelona. In addition, in your confirmation email you will find a phone number that you can call 24 hours a day, 7 days a week. This number will also be on your key ring and given to you upon check-in: you’ll have it on hand!
Just after you leave, we will send you an email with an online survey. We are always grateful if people take a few minutes to fill it in; this really helps us to carry on doing what we are good at and improve where necessary.
We always ask for permission before publishing reviews written by clients, and respect when someone prefers to stay anonymous. We only ask that the content and vocabulary used are appropriate.
You have our word. At Aspasios apartments we strongly believe in a relationship of trust and respect between our customers and us. Omitting negative criticism would undermine this. We would love you to come back and to recommend Aspasios to your families, friends and colleagues. That is why we always strive for the best possible services and products; positive reviews stimulate us to keep on working the way we do and negative feedback will help us improve in the future.